Purchasing and
Registering
FAQ: I wish to purchase the
software and electronic textbook by
check, but I've lost track of the
relevant information to do so. How
should it be made out and where do I
send it?
Answer: We accept checks or
money orders as payment, but you also
need to be sure you have registered
for your course by starting at the
On-Line
Purchase link, either from
here or from our home page. It is at
the end of this registration process
that you normally received
information about where to go for
on-line purchase and/or the amount
and address for check payment. If you
have already registered, and wish
only the check payment infomation,
attend to the following details very
carefully, as we sell more than one
item:
1. If you are buying Kasschau's
Psychology: Exploring Behavior
introductory psychology textbook,
make out your check or money order
for $95.00 to (AI)2,
Inc.
2. If you are buying CyberRat
WITHOUT the Learning
Tutorials, make out your check or
money order for $20.00 to
(AI)2, Inc.
3. If you are buying CyberRat
WITH the Learning Tutorials,
make out your check or money order
for $40.00 to (AI)2,
Inc.
In all cases mail your check or
money order to us at:
(AI)2, Inc.
PO
Box 2963
Winter Park, FL
32790-2963
FAQ: When will you send my
purchased product?
Answer: If you have
purchased a textbook and software
package, we state very emphatically
on our Limitations and
Terms of Agreement page that
begins your on-line registration
no product is shipped or mailed to
you. The electronic textbook is
ONLY Downloadable software
that electronically delivers our
text, tutoring, and certification
testing services. You may find the
version designed for your operating
system by starting at our Downloads
page. In addition, you may also
download pdf file versions suitable
for printing from our Downloads
pages.
If you purchased a CyberRat CD,
this product is too large to
download, so we mail a CD-ROM to you
no later than the next business day
following your purchase.
FAQ: When I try to buy the
software/program online, the web site
won't let me add anything to my
shopping cart. How do I get what I
need?
Answer: First, try using
the REFRESH button on your browser to
make sure you are loading the latest
page from that address. But, from
time-to-time the vendor we use for
our secure on-line e-commerce sales
(Verio) will experience server
overloads or other outages over which
we have no control. Usually, if you
return to the store within a few
minutes, you will find the problem
resolved, thus letting you conduct
your purchase normally. As an
alternative, we always accept checks
or money orders for $95.00 that are
made out to: (AI)2, Inc.
and mailed to that company at:
(AI)2, Inc.
PO
Box 2963
Winter Park, FL
32790-2963
FAQ: I bought the software
at my bookstore, but I've lost my
registration and/or serial number. Do
I need a new one? Can I access it
somewhere?
Answer: Unfortunately,
there is nothing we can do about lost
proof-of-purchase information, such
as serial numbers or sales receipts.
We have no way of retrieving
information that was not in our
possession and cannot honor critical
information that cannot be
verified.
FAQ: I bought the program
at my college/university bookstore,
but I accidentally signed up for an
online copy. How do I cancel the
online order?
Answer: This creates two
database records if you attempt to
register a second time. Please report
such an event to techsupport@psych-ai.com
with detailed information as to what
you have done and what you need. They
will help you resolve your
problem.
FAQ: While I was
registering online, I signed up with
the wrong ID number or for the wrong
section of my psychology course. How
do I change my ID or get moved to the
correct section?
Answer: Changing Log-in ID
numbers and, if the instructor allows
it, section assignment is avaliable
through the Personal Data selection
option in the Services Menu on the
Frontispiece (the cover that shows
the book's title) of your textbook.
When you use this selection, a panel
showing registered personal data
appears and any editable fields will
be available in that panel. A button
to "Save" any edited material must be
used to re-register your changes.
Alternatively, you may contact
techsupport@psych-ai.com
and ask us to make any requested
changes that aren't available for
self-correction. In this case be sure
to include your name, school, and
log-in ID number as well as the
correction information.
FAQ: Is there any way to
edit my personal information (name,
phone number, etc.) in the
system?
Answer: You may contact
techsupport@psych-ai.com
and ask us to make any requested
changes that aren't available for
self-correction. Be sure to include
your name, school, and log-in ID
number as well as the correction
information. You should not
merely re-register as this creates
problems involving duplicated
registration records.
Return to FAQ
Installation and
Multiple Copies
FAQ: Can I keep all of the
textbook's content on my own
computer's Hard Drive or do I have to
download it every time I need it?
Answer: When you download
the PAILite package there is no real
textbook content contained in it.
However, you have the option of
caching all downloaded content as you
access it. To do this, use the
"Services" menu on the Frontispiece
of your textbook to set the "cache"
setting to "on." You may also use the
"Downloads" selection of your
"Services" menu on the Frontispiece
of your textbook to pre-cache an
entire chapter at a time.
FAQ: How do I download
multiple copies of the program (so I
can use it on more than one computer)
or, if I aborted my first attempt at
downloading, how do I start
downloading again?
Answer: Once you have
purchased the software, there is no
limit on how many copies of the
program you can download. If you have
already registered, DO NOT
re-register. All you need to do
to download new copies at any time is
to go to the
Downloads link at the
psych-ai website and then click the
subsequent link appropriate for your
computer's operating system (Windows
or Macintosh). To add the program to
a new/different computer, simply
repeat this download process on
that computer. Remember, you
should register before you download
the first time (and only the first
time). Once you have registered,
you only need to revisit the
"downloads" page in order to obtain
the program as many times as
needed.
FAQ: I downloaded the
software, but now I can't find it on
my computer. Where did it go? Do I
have to start the download process
over again?
Answer: This problem
typically only exists on Windows
operating systems, so the following
applies to Windows users only. On
your computer, double click the "My
Computer" icon. Next, click on the
C:-drive icon. Look for a folder
named PsychAI (if this is
showing, double click it. Then double
click the "open book" icon. This will
bring you to the online login page
and then the online textbook,
tutoring services etc.) If you do not
see this folder, use your system-wide
"Find" to locate the folder called
PsychAI. If it is not found, you
probably re-directed where you wanted
to progarm to be saved during the
unzip installation and lost the
folder default name, which spreads
the contents all over your selected
destination rather than putting it
all into a folder called "PsychAI".
To solve this problem, you need to
start the unzip/installation process
over again by double clicking on
PAILite.exe (if you deleted this,
download a new copy, see above FAQ
for downloading additional copies).
If repeating the download process
does not resolve the problem,
email/contact techsupport@psych-ai.com
with as much detail as possible of
what you did during the download and
registration process. Be sure to
include your name, login ID (usually
your student ID), instructor and
section.
Return to FAQ
Opening your Textbook
and Logging In
FAQ: I have a copy of the
PsychAI folder on my computer, but
when I double click the "Openbook"
application icon, the program looks
like it is opening and then just
crashes or opens and disappears. What
is happening?
Answer: You have an old
copy of our software on your computer
and need to replace it with a current
version. First, trash/recycle the
entire "PsychAI" folder to delete it
from your computer. Do the same with
the PAILite.exe application if you
still have it on your computer. Next,
download/install a current version of
the textbook (see above FAQ on
Downloading new or multiple copies).
Try to access the online textbook
again. If this doesn't work,
email/contact techsupport@psych-ai.com
and be sure to include your name,
login ID (usually your student ID),
instructor and section. Please give a
detailed description of the problem
and what you did during the
registration/download process so that
we can better assist you.
FAQ: When I use the
Openbook application to start, I get
to the log-in screen where I must
type my LogIn ID number, but then it
never seems to log-in to the server
or it doesn't recognize my number.
What can be wrong?
Answer: There are several
possible answers to this question,
and it is useful to know about each
possibility.
Possibility 1:
First of all, before using this
product, you MUST be registered as
a student via the (AI)2,
Inc. web site (www.psych-ai.com).
Registration places you into our
database of possible users. If you
purchased your license at the
University bookstore, you must
register at
www.psych-registration.com
. If you have not yet done so, or
you have made an error (such as the
wrong digits in your ID number),
then you will experience the
problem described. Contact us via
e-mail at techsupport@psych-ai.com
with your proper Name, ID, Course,
University, and Section and we can
check if you were properly
registered.
Possibility 2:
If your computer is configured
to auto-recognize calls for TCP/IP
connections to the internet, this
program will auto-launch to connect
with the internet. It will NOT,
however, close the connection when
you Quit/Exit a session. Failure of
the Openbook launching application
to make a call to your internet
service provider (ISP) may indicate
that your configuration is not set
to auto-recognize a connection
request to your modem. In any case,
we strongly recommend that you
launch your normal internet
connection panel and connect to the
internet, then leave your
connection panel running in the
background while you launch your
textbook application.
ATTENTION AOL./Compuserve
Subscribers: Launching your
web-browser, going to our
www-psych-ai.com web site, and
leaving your browser running in the
background MAY BE REQUIRED, since
AOL isn't a direct connection to
the internet, but is, rather, only
an intermediate link to AOL
services.
Possibility 3:
It is rare, but servers do
occasionally crash. Our servers are
all with third-party vendors from
whom we rent services. They have
highly reliable networks and offer
the fastest maintenance time
available. Nevertheless, we monitor
their services by acting as users
just like you, and we are very
sensitive to service failures. If
you absolutely can't connect, it
may be that the servers are
actually down and won't return to
service for anything from a few
minutes to several hours (just like
your electrical power service to
your home when things happen
somewhere in the distribution
system). Be patient and try again
later. If it persists, it is
unlikely to be a server and you
should check with your instructor's
provided tech-support for
advice.
FAQ: What do I do when I
constantly get a "server down"
message when I am trying to log onto
the system?
Answer: Try logging on
again in 5-60 minutes. Our servers
are operational 99.9% of the time,
but as with all servers, they do go
down occasionally. We have auto-ping
services to automatically check and
restart systems should they be
capable of reboots, but sometimes the
internet gateways or even the
backbone is at fault and we can do
nothing about it. Feel free to submit
a note of service failure (no more
than one in 24 hours please) to
techsupport@psych-ai.com
in case we are somehow unaware of the
outtage.
FAQ: I've logged in many
time before and usually don't have a
problem, now the system says I'm an
"Unregistered User" because my LogIn
ID is not in the database! What
happened?
Answer:There are two
possibilities for this:
1. One is the result of recent
updates to Norton Firewall
applications that alter our server
calls in your textbook software. To
resolve this you should contact
techsupport@psych-ai.com
so they can work with you in using
some built-in diagnostics that can
determine if this is your problem
and thus provide you with proper
solutions.
2. Alternatively, we have on
rare occasions experienced a very
unusual problem where our server is
up and running properly but the
database application 'hangs'. This
allows you to connect to the server
and receive your input screen
without any problem, but when you
attempt to submit your Login ID
number, it searches for your record
in our database and can't find this
record because the database isn't
actually running. We constantly
monitor the database with a
software monitoring system and thus
catch this event within 4-6 minutes
of its occurrence. So try again in
about 10-15 minutes.
return to FAQ
Printing
FAQ: How can I print this
(or any other) web page so I can prop
it up next to my computer to follow
as I work?
Answer: Go to your web
browser's FILE menu, pull down
to "Save as..." and when
asked, find the location where you
will easily find the copy that is
about to be saved. Then, open your
favorite word processor program (say
MSWord or WordPerfect), go to its
FILE menu and select
OPEN and find the file you
just saved. After it opens up in your
word processor, got to your word
processor's FILE menu and
select PRINT. That's it!
FAQ: How can I print out
the text in my Psychology
textbook?
Answer: We have a page on
this web site where we post
downloadable and printable pdf files.
To access this page CLICK HERE
Using Adobe Acrobat Reader (which
is a standard helper application for
most web browsers), open any given
chapter's 'pdf' file to view and/or
print that chapter in fully formatted
and graphically illustrated format.
If you attempt to open these files
and are told that you do not have
Adobe's Acrobat Reader, it is a free
download from Adobe.
Other tech support information on
pdf files:
IF White space displays instead
of a PDF file
1. You may have an old copy of
Acrobat Reader. Please download
the latest version of Acrobat
from their web site (linked
above).
2. If you have Internet
Explorer 3.0
Internet Explorer 3.0 may
display white space where it should
display a PDF file. This can occur
if Internet Explorer has an old or
bad copy of the PDF file in its
cache. You may be able to correct
the problem by clearing its cache
as follows:
1. In Internet Explorer,
choose View > Options and
click the Advanced tab.
2. Click Settings in the
Temporary Internet files
section.
3. Click Empty Folder.
4. Click Yes and OK until you
close all the dialog boxes.
5. Click the Refresh button or
choose View-- Refresh to
redisplay the PDF file
FAQ: What can I do if my
Adobe Acrobat Reader can't read the
PDF files or says they are
damaged?
Answer: You probably need
to update your version of Acrobat
Reader, as our pdf files were made in
a relatively recent version of
Acrobat
(take me to Adobe). If that
doesn't work, you may download
printable rtf (no graphics) versions
of each chapter using the
Frontispiece's ìServicesî menu to
access "Downloads" immediately after
you have logged in with your ID.
return to FAQ
Access and
Connections
FAQ: What can I do if my
connection is constantly dropped
while I am working online?
Answer: Make sure your
internet connection panel or browser
doesn't have its preferences set to
disconnect you after a few minutes of
inactivity. Also, while Psych-ai
software relies upon your internet
connections, it does nothing to make
such connections more or less stable.
This is the responsibility of your
Internet Service Provider (ISP) and
you should contact their tech-support
for clarification as to why your
internet connections are unreliable
(often a product of noisy telephone
lines).
FAQ:How do I access
certification exams, the tutor
system, bonus quizzes, etc.?
Answer: Please read our
on-line User's Guide
linked from our home page for a
thorough description of how to use
the features of the program.
FAQ: What do I do if the
system or my computer will not allow
me to access the tutoring system?
Answer: If you have been
tutoring with success, you may find
the adaptive tutoring system shifting
you to a state called "Probe" which
doesn't appear to be tutoring at all
until you move to a new topic. You
cannot reset this state except by
failing, as the system has determined
that you do not need high-density
tutoring for learning the material.
Alternatively, you may have
inadvertently switched from the "Full
Text" level of presentation to either
"Notes" or "Outline" forms of text
presentation. On these levels
(changed by using the upper far-left
button while in "browse" user mode)
there are no tutoring services
available. We strongly suggest you
consult the User's Guide
to review correct procedures for each
desired action. Then if it doesn't
work, describe very precisely what
you did and the unexpected result of
that in a request to techsupport@psych-ai.com
FAQ: My tutor questions,
quizzes, or certification exams come
up blank when I try to access them.
What can I do?
Answer: This only happens
when there is a critical error in the
questions database. Please report
such an event to techsupport@psych-ai.com
with detailed information as to the
nature of the problem and the topic
and title of the chapter you were
attempting to tutor, quiz, or
certify.
FAQ: The system stalls and
my computer often freezes when I try
to access certification exams. How do
I correct this so I can take an exam
before the deadline?
Answer: You probably have
an old copy of our software on your
computer. First, trash/recycle the
entire PsychAI folder from your
computer (delete it entirely). Next,
download/install a current version of
the textbook. Try accessing the
certification exams again. If this
doesn't work, email/contact
techsupport@psych-ai.com
and include a detailed description of
the problem as well as your name,
login ID (usually your student ID),
instructor and section.
FAQ: How can deadlines be
reopened so I can take a
certification exam that was
unavailable due to system
problems?
Answer: Only instructors
have the ability to alter any of the
system's settings for their
respective students. The system
allows them to make exception
settings for individual students with
needs for such alterations should the
instructor deem it appropriate.
Please email/contact your instructor
about this issue and be sure to
include detailed information as to
the nature of your problem.
FAQ: I have a certified
learning disability or other
impairment that makes it difficult to
type/use a computer. How can I get
more time to answer questions?
Answer: Only instructors
have the ability to alter any of the
system's settings for their
respective students. The system
allows them to make exception
settings for individual students with
certified needs for such alterations
should the instructor deem it
appropriate. Please email/contact
your instructor about this issue and
be sure to include detailed
information as to the nature of your
problem.
return to FAQ
Dropping the Course,
Refunds,
or Extending into a New
Semester
FAQ: How do I get a refund
if I drop the course?
Answer: Bookstore returns
must be made by returning a signed
copy of the license and the purchase
receipt within 30 days of purchase.
We reimburse the bookstore, not
students directly. For On-Line and
Check purchases, the first page of
our on-line registration states terms
of agreement and understanding that
include our return policy. You may
request on-line or check-by-mail
purchase returns by notifying us by
e-mail at sales@psych-ai.com
of your dropping the course. Be sure
to include your name, student ID,
professor's name, and school/section
information. Both check and on-line
purchases are charged $10 for credit
handling costs and are made only if
we are notified within 30 days of
purchase.
FAQ: How do I get
reinstated if I still have a valid
purchase but abandoned the course or
took an Incoplete in a previous
semester and am retaking it or making
up an incomplete?
Answer: We archive all
student records at the end of each
semester and then purge them from our
database. To start a new semester
using prior payment (and ONLY if you
did not receive a refund), you may
use our "OnLine Purchase" links
starting from our home page to
register for the new semester. At the
completion of this new registration,
instead of making a purchase, e-mail
us at sales@psych-ai.com
with your complete information
regarding name, ID, school, prior
section, instructor, and term of last
registration so we can search our
archive to verify and repost your
purchase information. We will then
notify you when this process is
complete. You may, however, begin
using services as soon as you
register for the new term and
download the latest version of our
software.
return to FAQ
